Official Refund Policy

Due to the complexities of biology and genetic differences, Bender may not work for everyone. Therefore, we offer every customer a full refund on their first order up to 1 unit of Bender within 30 days of purchase if they were dissatisfied after using a Bender product or have a complaint by emailing us at support@bender.buzz,

‍Please note: No claims (health claims, nutrient content claims, structure/function claims, etc.) are being made about our products, but rather a warranty that you can get your money back if you were dissatisfied and let us know via email prior to the end of the 30 day refund window. As such, our labels clearly state that statements about our products have not been evaluated by the Food and Drug Administration, and that these products are not intended to diagnose, treat, cure or prevent any disease.

Refunds will not be given to repeat or recurring customers—which we may determine by email, phone number, shipping address, name, or some combination thereof. When buying a unit, only the paid for price of the unit(s) will be refunded, no shipping or additional units will be refunded. Due to the ingestible nature of our product, and our desire to decrease risk of tampering for our customers, we do not accept returns. In unique circumstances, we may accept returns for a refund ONLY IF the shipping packaging has been unopened. Any signs of opening will nullify the refund. These will be decided on a case by case basis.

You can always contact us for any return question at support@bender.buzz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.